What we cover
Support designed for organizations that need help without managing an internal IT department.
Fast response
Incidents classified by priority, urgent issues first, routine requests handled in normal turnaround.
Remote support
Most incidents are resolved remotely, without travel or unnecessary delays.
On-site interventions
When a physical presence is needed, we come to you, within your hour bank.
Transparent tracking
Every request is documented. You know what was done, when, and how many hours were used.
User support
Workstation setup, Microsoft 365 access, printers, VPN, everyday issues handled quickly.
Built-in advisory
We alert you when we detect something abnormal or an opportunity for improvement.
Hour banks
Choose the bank that fits your reality. Response priority is the same across all plans.
Very small team
- 1 to 3 employees
- Occasional incidents and basic troubleshooting
- Remote assistance included
Occasional support
- Up to 10 employees
- Common incidents and regular requests
- Remote assistance included
- Hour consumption tracking
Transfer & onboarding
- Transfer from another IT firm
- Audit of existing environment
- Remediation and documentation
- Full onboarding report
* Rates on request. Conditions vary by location and intervention type.
Request a quote
Describe your context and usual volume, we'll get back to you with a tailored proposal.